Shipping and return policies for PNL Records
- Shipping Info
Orders will nomally ship within 7 days, but usually faster, i.e. 1-3 days. You will receive an automatically generated e-mail when your order is shipped.
Priority shipping is standard. Please note that this does NOT include insurance or tracking! Trackable and insured parcels are very expensive in Norway. In the unlikely event of a parcel disappearing, it is less expensive to send another one.
Delivery times in working days: Norway 1-2 / Europe 2-6 / Rest of World 4-8. Please allow some extra time (at least one week) for customs clearance etc. before contacting us about your order.
- Return Policy
All items are new and unplayed. They are being expertly packed using brand new professional mailers and envelopes to minimize the risk of damages.
If you have a problem with playing an item, we will replace it, provided that the original item is returned to us first. You pay the shipment costs for the return, while we pay for shipping the replacement to you. If a faulty item cannot be replaced because it's no longer available, we will refund the cost of the item, excluding shipping.
Please note that we are not responsible for lost shipments, delays, damages or additional costs (import tax, handling fees etc.) caused by third parties.
Contact us if you have any questions or concerns.